Reservation Response Performance Benchmark with 50 EMEA Hotel Chains

Mystery-shopper Research & Insights for Better Customer Service SLAs in Hospitality

Asksuite conducted research as a mystery shopper to bring up a complete benchmark on EMEA hotel chains’ reservation response performance. The key findings are remarkable and will support your hotel to create the best Service Level Agreement (SLA) practices to be ahead of competition.

You’ll get to know:

✅ How long it takes to respond to a potential guest;

✅ Which communication channels are most used by hotel chains;

✅ How reservation agents perform when it comes to customer service.

Hotelier,

did you know?

60%

of hotel chains don't answer to booking quote request emails

80%

of hotel chains don't use WhatsApp as a

communication channel

20%

of hotel chains don't allow travelers to send messages on Instagram

Discover more unpublished data on the reservation response performance to set the best SLA practices to take your hotel to a whole new level in customer service!

Asksuite has covered:

• 50 EMEA hotel chains;

• The top 5 communication channels;

• 25+ countries.

This is a unique chance for your hotel to access exclusive data to overcome SLA challenges effectively!