Humans & Robots in Hotel Customer Service

[Replay] Human x automation: does one model fit all?

Customer service is the core of any business, but it is extra-special in the hospitality industry. In order to run a successful hotel, you need to provide a top-class service to your potential guests and customers.

In this webinar, we invited two of the best Customer and Guest Service Experts to help you with this mission:

Christine Trippi: Award-winning GM at Marriott International, Christine Trippi is now the CEO of The Wise Pineapple and Author of Yes Is the Answer.

Shep Heiken: customer service and experience expert and the Chief Amazement Officer of Shepard Presentations.

The webinar will cover the following topics:

Hotel Services: are they providing what customers want?
The main problems in customer service
How hotels can measure the services they are providing
Advantages and problems of texting service
How automation can provide good customer service
Training the team: what is important and examples of good practices

Humans & Robots in Hotel Customer Service

Free Webinar