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Humans & Robots in Hotel Customer Service

[Replay] Human x automation: does one model fit all?

Customer service is the core of any business, but it is extra-special in the hospitality industry. In order to run a successful hotel, you need to provide a top-class service to your potential guests and customers.

In this webinar, we invited two of the best Customer and Guest Service Experts to help you with this mission:

Christine Trippi: Award-winning GM at Marriott International, Christine Trippi is now the CEO of The Wise Pineapple and Author of Yes Is the Answer.

Shep Heiken: customer service and experience expert and the Chief Amazement Officer of Shepard Presentations.

The webinar will cover the following topics:

  • Hotel Services: are they providing what customers want?
  • The main problems in customer service
  • How hotels can measure the services they are providing
  • Advantages and problems of texting service
  • How automation can provide good customer service
  • Training the team: what is important and examples of good practices

Free Webinar

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